Sales + Refunds

Effective Date: 12/28/2024

Revision Date: 12/30/2024

Thank you for choosing Tuwe_ LLC, doing business as Tuwe_. We strive to provide you with exceptional services and support. Please review our Sales and Refund Policy, which outlines the terms of purchase and refund eligibility for our graphic design, logistics consultation, web design services ("Services"), and merchandise sold via drop shipping through Printify.


1. Sales Policy

1.1 Orders and Payments

  • All orders are subject to acceptance by Tuwe_.

  • Invoices are issued prior to payment and must be settled in full before the commencement of services, unless otherwise agreed in a written contract.

  • Accepted payment methods include Credit, Debit, Apple Pay, Cash App Pay, Google Pay, PayPal, and Venmo.


1.2 Pricing

  • All prices are listed in USD and are subject to change without prior notice.

  • Taxes, if applicable, will be added at checkout.

1.3 Order Confirmation

  • Once your order is placed, you will receive an email confirmation. Please review it for accuracy and notify us of any discrepancies immediately.


1.4 Delivery of Services and Merchandise

  • Services will be delivered in accordance with the timeline agreed upon during the ordering process. Delays may occur due to unforeseen circumstances, and we will communicate any updates promptly.

  • Merchandise sold via Printify is shipped via standard shipping, which takes 5-17 business days. Delivery times may vary depending on your location and external factors.


2. Refund Policy


2.1 Eligibility for Refunds

Refunds are issued under the following conditions:

  • If Tuwe_ is unable to deliver the agreed-upon services.

  • If you cancel your order within the specified cancellation window (see section 3).

  • If there are material defects in the delivered work that cannot be resolved.

  • For merchandise, if the product arrives damaged, defective, or significantly different from the description.

2.2 Non-Refundable Items

  • Deposits for custom projects are non-refundable once work has commenced.

  • Completed and delivered services.

  • Merchandise returns for reasons other than damage, defect, or misrepresentation.

2.3 Refund Process

  • To request a refund, contact us at Kundai@tuwe.media with your order details and reason for the request.

  • Refunds will be processed within 5-7 business days to the original payment method.

3. Cancellation Policy

3.1 Cancellation Windows

  • Graphic Design Services: Must be canceled within 48 hours of placing the order.

  • Logistics Consultation Services: Must be canceled at least 72 hours before the scheduled consultation.

  • Web Design Services: Must be canceled within 7 days of order confirmation.

3.2 Late Cancellations

  • Cancellations made outside the specified window will result in forfeiture of the deposit and may incur additional charges based on the progress of the work.


4. Changes to Orders

4.1 Revisions and Adjustments

  • Minor revisions are included in the scope of the service, as specified in your contract.

  • Major changes or additions may incur additional charges and extend the delivery timeline.

4.2 Upgrades

  • You may upgrade your service package at any time by contacting us. Additional charges will apply.

5. Customer Support

We are committed to providing exceptional customer service. If you have questions or concerns about your order, please contact us at:


Tuwe_ LLC

Phone: (470) 874 - 8183

Email: Kundai@tuwe.media

Website: https://www.tuwe.media


6. Changes to This Policy

Tuwe_ reserves the right to update this Sales and Refund Policy at any time. Changes will be effective upon posting on our website with the updated effective date. Your continued use of our Services or purchase of merchandise indicates acceptance of the revised policy.


Thank you for choosing Tuwe_. We appreciate your business and are here to support you every step of the way.